Kindness: A People-Centered Leadership Strategy

Institute for Healthcare Improvement

Kindness: A People-Centered Leadership Strategy (Presentation)
Kindness: A People-Centered Leadership Strategy (Handout)

Stephen Swensen, MD MMM
Senior Fellow, Institute for Healthcare Improvement
Transformational Fellow, The NARBHA Institute
Former CQO and Director of Leadership and Organization Development, Mayo Clinic
Professor, Mayo Clinic College of Medicine